As part of Dell’s Global Public Sector Communications team, the Education Online Community Manager will actively listen and engage in the online community adding value to online discussions, sharing and evangelising Dell’s key differentiators, industry trends, events, and products online. The successful candidate will also manage international social media properties on Dell’s community infrastructure including the editorial strategy and will work with many internal stakeholders to identify and publish content.

Position: Education Online Community Manager (Beijing) | Dell

Responsibilities:

• Listen Actively & Engage Online: As a community advocate, the community managers’ primary role is to represent the customer. This includes monitoring, actively listening in both the Dell community areas as well as external websites.
• Brand Evangelist: The community manager will promote events, products and news to customers by using traditional marketing tactics and conversational discussions. As a trusted member of the community the individual offers balanced opinions on products or services.
• Dell Community Management & Community Building: The community manager should familiar with the tools of online communication, from forums, to blogs, to podcasts, to twitter.
• Editorial Planning: The role is responsible for the editorial strategy and planning in APJ and will work with many internal stakeholders to identify content, plan, publish, and follow up. Ensures internationally focused content and has sights on a global audience. Creates editorial content in English and Chinese languages (and other languages as appropriate). Creative skills such as feature writing, photography and video are a regular part of the role.

Qualifications:

• BA/BS or equivalent experience
• 5-7 years of experience in education, customer facing or communications background.
• B2B social media and online communications experience
• Background working in customer service or in an education or public sector environment would be desirable.
• Excellent written English and native Chinese
• Languages (Japanese/Korean) would be desirable
• Comfortable with technology and natural interest in trying new social media tools.

If you are interested and qualified in this job, please go to Dell official website to apply it.

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